Refund policy

Each TAHHO wallcovering and artwork is individually made to order. Many of our pieces are also created to your selected dimensions, colors, materials, composition, or other specifications.

Because production is commissioned specifically for your order, made-to-order, custom-sized, personalized, and bespoke items cannot be returned or refunded for change of mind, except where applicable consumer law requires otherwise.

Cancellations

If you need to cancel or change your order, please contact us through our Contact page as soon as possible.

Orders may be cancelled within 24 hours of purchase, provided production has not yet begun. Once production has started, we may no longer be able to cancel or modify the order.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your item arrives damaged, has a manufacturing defect, or is materially different from what you ordered, contact us through our Contact page as soon as possible and include:

your order number
a description of the issue
clear photos of the item and packaging

We will review the issue and work with you to make it right. Depending on the circumstances and applicable consumer rights, this may include repair, replacement, remake, partial refund, or refund.

Please do not return an item without contacting us first.

Color, Texture & Handmade Variation

TAHHO pieces are handmade, and natural variations are part of their character. Slight differences in texture, brushwork, metallic leaf, patina, color, and other handcrafted details are not considered defects.

Colors may also appear somewhat different depending on lighting and screen settings. For this reason, we recommend ordering a sample whenever available before placing a larger wallpaper order.

Custom & Personalized Orders

Products made to your specifications, including custom dimensions, custom colors, custom compositions, personalized artwork, and other bespoke modifications, are generally not eligible for cancellation or return once production has begun.

This does not affect any statutory rights you may have if the product is faulty, damaged, incorrectly supplied, or otherwise does not conform to the order.

European Union & United Kingdom Customers

Customers in the European Union and United Kingdom may have statutory cancellation and consumer protection rights.

Certain goods that are made to the customer's specifications or clearly personalized are exempt from statutory cooling-off or change-of-mind cancellation rights. Where an order does not qualify for such an exemption, any mandatory cancellation or return rights provided by applicable consumer law will apply.

Nothing in this policy limits rights that cannot legally be excluded.